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What is the best way of sending a radio code unlock to you?

If you are sending us a Radio for Decoding or Repair, please ensure that it is safely wrapped in loads of Bubble Wrap, or similar, placed in a sturdy box and then post it to us by some means that not only has a trackable number but also requires a signature when delivered at our end. For extra safety, send us a quick E-Mail with parcel and courier details once sent, and we can also keep an eye open for it at our end.

If you do not have your own Courier facilities, then the Post Office can often provide a number of solutions. Recorded Special Delivery allows you to add extra insurance should you wish, but can be expensive if the parcel exceeds 2Kg. If your parcel is over this weight, ask the Post Office for Parcelforce 48 as can often be much cheaper. They will seldom offer this service without you asking for it.

For the Trade Customers amongst you, or for those sending multiple Radio`s, we can offer a Courier Collection Service – please contact us for details.

What does it cost to audio decoding and unlocking my Stereo?

Because every Car Radio is different, and the Code number has to be recovered in a different way for each model, we have priced the Code number recovery for each Radio accordingly. We strongly believe that we are able to Decode more Radio`s than any other Company in the UK, and possibly the World, and as a result our Decoding Database is one of the largest you will find anywhere, so before asking us how much your radio is going to cost to decode, have a quick search on the DECODE link within the blue bar at the top of the page and see if you can find the listing for your own model. If you can, you will find the price and procedure shown for your Radio along with loads of other usefull information.

Can you Decode my Stereo from its Serial Number?

In some instances, Yes. If your Model of Radio is one that we are able to supply the Security Code for from its Serial Number, then our Decoding Database will indicate this. We will show you easy to follow instructions about the information we require from your Radio, and you will be guided towards an Online form to submit them. Upon submission of Radio details and payment, we will then email your code numbers back to you either via our E-CODE or INSTANT-CODE service, depending on which is available for your radio. But please remember, if the information shown on our website about your radio asks for the unit to be sent to us, please don`t ask if we can do it via E-Mail – we can`t, or it would have said so!

For those that are new to using us, there is obviously the concern of what happens if we get the code number wrong and supply you an incorrect code? Well, we are very good at what we do, and providing that your radio does not show any signs or labels indicating that it may previously have been tampered with, decoded, repaired or reprogrammed, then we are confident that the code number we supply will be the original one that the radio left the factory with. However, should the code not work, then the radio will have to be returned to us for manual decoding, costs of which are readily available upon request, and we will credit any monies paid from our online service towards this. To prevent any fraudulant claims that our codes do not work, we do not offer any refunds on our online Radio Decoding service.

Please note that we are unable to supply any code numbers by telephone.

How Long does it take to Decode?

Please note that we do operate a very strict first come – first served basis, and we do not entertain que jumping by anybody, no matter how important you think you are. Most Radio`s that arrive at our workshop are Decoded and processed for dispatch within 48 hours, but it can depend on how busy we are at the time. Our busiest times are during the cold and wet months, (due to lots of flat batteries), and also around the new vehicle registration launch dates.

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